caineTerms of Use

We at caine operate an online entertainment platform available where local law permits. This page sets out the terms under which you access our service, create an account, deposit funds, and engage with our games and markets. By using caine, you agree to these terms.

Our service runs on Android and iOS. Whether you're in Jakarta, Surabaya, Bandung, or Medan, you can install our Android app or access caine through Safari on your iPhone. We've optimized every feature — account login, live notifications, deposits, and withdrawals — for mobile use. This page explains what we require from you and what you can expect from us.

We undertake to keep your account secure, process your transactions fairly, and resolve disputes promptly. In return, we ask that you use caine responsibly and comply with the rules outlined here.

Account opening and verification on caine

When you join caine, we ask for your name, email, phone number, and date of birth. This information helps us verify your identity and comply with local regulations. We keep your data protected using industry-standard encryption.

Your first withdrawal requires identity verification. We may ask for a photo of your ID card or passport. This process typically completes within one business day. Once verified, subsequent withdrawals process faster. We undertake to keep all verification documents confidential and use them only for account security and regulatory compliance.

Deposits and payment methods

We accept eight payment methods on caine. Digital wallets — DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — process instantly. Bank transfers via mobile banking, local payment, online payment, and e-wallet typically complete within minutes. All methods are equally secure. Choose whichever suits your preference. Your deposit appears in your account immediately, and you can begin engaging with our games and markets right away.

Withdrawals and processing

Your winnings and remaining balance stay in your caine account. You can withdraw anytime through your account dashboard using any of our payment methods. We process withdrawals subject to verification windows — typically one business day for first-time requests, and faster for subsequent ones. Your funds return to the payment method you used to deposit. We undertake to process all valid withdrawal requests without delay.

Bonus terms on caine

We occasionally offer welcome bonuses and promotional offers. Any bonus comes with terms — for example, you may need to engage with games a certain number of times before withdrawing bonus funds. We display these terms clearly when you claim a bonus. You are not required to claim any bonus. All bonuses are optional.

Game rules and outcomes

All games on caine — slots, table games, and live-dealer tables — use certified random-number generation. Each outcome is independent and cannot be influenced by previous results or by the platform. We display game rules and payout information before you engage. Live-dealer games feature professional studios with real dealers and multiple camera angles. You can observe any table before placing your first bet.

Our caine policy on disputes and jurisdiction

If you believe there is an error in your account or a transaction, contact our support team immediately. We investigate all disputes and respond within two business days. Our team can review game history, transaction records, and account activity to resolve your concern fairly.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access caine from a location where our service is not permitted, we reserve the right to suspend your account.

We reserve the right to update these terms at any time. We will notify you of material changes via email or through your caine account. Your continued use of caine after such notification constitutes acceptance of the updated terms. If you do not agree with any change, you may close your account and request a withdrawal of your balance.

During major events like Liga 1 tournaments, Piala AFF, and Piala Indonesia, we may experience higher traffic. We undertake to maintain service availability, but temporary delays may occur. We will communicate any planned maintenance through our platform and via push notifications.