caine Casino & Sportsbook Data Care

This page describes what we collect when you use caine and how we keep that data protected. We at caine take your privacy seriously. Our platform operates where local law permits, and we follow strict rules about how we handle your personal information — from your email and payment details to your account activity and device data.

We collect information only when you interact with our service. Whether you're accessing caine on Android, through Safari on your iPhone, or via a web browser in Jakarta, Surabaya, Bandung, or Medan, we record certain details to keep your account secure, process your deposits and withdrawals, and comply with legal obligations. This policy explains what we do with that information and your rights.

What We Collect on caine

We collect your email address, phone number, and full name when you open an account. We also ask for identity documents — a national ID card or passport — to verify who you are. This is called Know Your Customer (KYC) verification, and it's a legal requirement we follow to prevent fraud and money laundering.

When you deposit money, we record which payment method you used — whether that's DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We store the transaction amount, date, and status. We do not store your full card number or bank password; payment processors handle that securely on their own servers.

Our caine platform also logs your account activity — which games you viewed, which markets you checked, your login times, and your device type (Android, iOS, or desktop). We use this data to detect unusual activity, prevent account takeovers, and improve our service. If you enable push notifications on your mobile device, we collect a notification token so we can send you alerts about withdrawals, deposits, or live-game updates.

How We Use Your Data on caine

We use your email and phone number to send you account confirmations, withdrawal receipts, and security alerts. If you request customer support, we keep a record of your conversation so our team can help you faster next time. We use your identity documents only to verify your age and prevent duplicate accounts.

Payment data helps us process your deposits and withdrawals. When you request a withdrawal, we cross-check your bank details against your KYC documents to ensure the money goes to the right person. Our caine system may take a few hours to verify the request, depending on your bank and the time of day — we do not guarantee subject to verification.

Device and activity logs help us spot fraud. If someone tries to log into your account from an unusual location or device, we may ask you to verify your identity before allowing access. We also use this data to understand which features are popular, so we can improve caine over time.

Third-Party Processors and Data Sharing

Our caine servers may sit outside your jurisdiction — we use data centres in multiple countries to keep our platform fast and reliable. When you use caine, your data travels to these centres and is encrypted in transit. We use industry-standard security (TLS encryption) to protect it.

We work with payment processors to handle mobile banking, local payment, online payment, e-wallet, and mobile banking transactions. These companies see your transaction details but not your full identity documents. We also use identity-verification vendors to check your KYC documents; they delete your documents after verification is complete.

If we receive a legal request from a court or government agency, we may be required to share your data. We will notify you of such requests unless the law forbids us to do so. Our caine policy is to comply with valid legal orders while protecting your privacy where possible.

Cookies and Tracking

We use cookies to keep you logged into caine and to remember your preferences — such as your language setting or whether you prefer dark mode. These cookies expire after a set period; you can delete them from your browser settings at any time.

We also use analytics cookies to count how many people visit caine and which pages they view. This helps us understand user behaviour and fix bugs. We do not use these cookies to track you across other websites.

Your Rights and Contact

You have the right to request a copy of the personal data we hold about you on caine. You can also ask us to correct inaccurate information or delete your account. To exercise these rights, contact our support team at the email address listed below. We will respond within a reasonable timeframe, subject to any legal holds or verification windows.

Our caine privacy policy may change from time to time. We will notify you of major changes by email or by posting a notice on our platform. Your continued use of caine after such changes means you accept the updated policy.

If you have questions about how we handle your data, or if you believe we have misused your information, please contact us. Our services are available only where local law permits. We do not offer caine in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.